Frequently Asked Questions (FAQ)

General Questions:

Once you place your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm the expected delivery date as well as a link to track your order (when the delivery method allows it).

You can also check the status of your order from the "Track Your Order" section located on the home page.

If you have any questions about your order, please email us at info@malienartwork.com .

(Multiple items order): If you have received some of the items you ordered and not others, please know that they are not lost or forgotten. Some items are shipped separately depending on the size, quantity and/or weight of the order. However, you will receive all items ordered in separate packages.

Shipping Questions:

We ship Worldwide!

*For international customers purchasing Original Artwork— Please email us at info@malienartwork.com before placing your order to discuss shipping options. Or, you can also contact us through our "Contact Us" Page!

● U.S Orders: Once you've placed your order, we will send you a confirmation email to track the status of your order. Please allow 1-2 weeks for order verification and processing, and an additional 1-2 weeks for delivery. *Shipping time depends on location*.

● International orders: Once you've placed your order, we will send you a confirmation email to track the status of your order. Please allow 1-2 weeks for order verification and processing, and an additional 1-3 weeks for delivery. *Delivery times will vary depending on your location, your items ordered, and your country's custom regulations*.

*Please be aware that your country may have additional VAT, Import, and Custom’s fees. We have no control over these fees and don’t have information on how these fees work in different countries. If applicable, these will be assessed upon delivery. No refunds will be given to packages returned to us due to unpaid customer fees.

If your order has not arrived within the aforementioned guidelines, please contact us at info@malienartwork.com and we will do our best to track your order for you.

Payment Questions:

You can purchase on our website using a debit or credit card.

Additionally, we also offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.

*We do not accept payments by check.*

We accept payments in all currencies! All prices will be converted from the price in USD.

*Exchange rates are calculated with the "Daily Conversion Rate" according to U.S regulations. If your credit card account is in a currency other than USD, you may be charged at a different exchange rate than what is quoted on our website. Please consult your bank or credit card provider if you are unsure. We are not responsible for the exchange rate of any charges your bank or issuing credit/debit card company may charge you.

Return Policy:

All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, email and telephone number. If there is something wrong with your order, or if any item arrived in a damaged condition, please contact us as soon as possible and we will be more than happy to send a free replacement for any damaged product at no additional charges.

*Refunds offered only to customers that received the wrong items or damaged items.*

If you have a return/refund request resulting from a defective item, please send us an email with a picture and/or video of the package plus any other details you may have about your order at info@malienartwork.com - Valid within 30 days of your order being shipped.